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[就业] 微软中国大中华区全球技术支持中心CSS 冬季实习生招聘
招聘单位: 微软中国大中华区

微软专门针对CSS部门技术支持岗位冬季实习生招聘,面向2020届学生,岗位有上海和无锡。


职位介绍:

技术支持工程师实习生 (Support Engineer Intern)

Main Responsibilities:

1. Customer Issue Resolution & Responsiveness

- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.

- Technical support to Microsoft Enterprise Premier Customers across the APGC region.

- Resolve critical issues

- Represent Microsoft and achieve high customer satisfaction.

- Use trace, protocol analysis, and other sophisticated tools to analyze problems.

- Act as the second tier support to take the escalation and solve the customer issue from subsidiary.

2. Effective Communication & Collaboration

- Identify the right resource to collaborate with for tough & political hot problem.

- Collaborate with cross-group peers both proactively and reactively.

- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.

 3. Training & Readiness

- Identify current knowledge deficiencies/training needs, as well as potential future needs.

- Make effective technical presentations, both internal and external.

- Provide documentation and mentoring to others within your technical specialty.

- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.

 4. Operational Precision

- Adhere to published queue or call back schedule and be available for on-call duty, as necessary.

- Use appropriate documentation and utilization and / or labor tracking methods to account for time.

- Manage and prioritize your workload while keeping team members and management appropriately informed.

- Participate in ad-hoc projects per management request or business need.

 Requirements:

• Strong verbal English skill. Professional written English skill is required.

• Excellent communication skill and service skill are expected. Have strong capability of handling tough situations.

• Self-motivation, responsible, team work spirit, good cross-team collaboration skill.

• Passionate for technical support and Microsoft technology

• Honest, proactive and willing to help others

• Willing to learn and take challenges

• Familiar with one or more of the following technology areas will be plus:

- Enterprise Network architecture design and implementation

- Operating System knowledge

- Code development skills (C/C++, C#, .NET, and etc.) and demonstrate good algorithm knowledge          

- Web development technologies (MVC, ASP.NET, XML, XSLT, HTML, CSS, JavaScript, jQuery, AJAX, IIS);

- E-commerce Application development (SSL, Public-key, Certificate Server, Authenticode, CryptoAPI, Digital Certificates, Kerberos, Smart Cards Technologies)

- Database knowledge

- Knowledge of Microsoft Azure architecture and its components & services

 

投递方式:中英文简历发到 t-jiagu@microsoft.com ,邮件命名方式为“CSS Shanghai InternCSS Wuxi Intern+姓名+学校+专业+毕业时间”。

具体信息详见附件。


[最后发布日期:2018/11/02]
[阅读人数:289]
版权所有 同济大学软件学院 2019
地址:上海市曹安公路4800号 邮编:201804 (intership)Email:jim@tongji.edu.cn; (career)Email:ruanjian@tongji.edu.cn 电话:021-69583743